Shipping policy
Thank you for shopping at Roland’s Ways. We are committed to delivering your order in a timely and secure manner. Please review our shipping policy below.
Processing Time
Most products are made to order. Please allow 2–5 business days for order processing before shipment, excluding weekends and holidays. Processing times may vary during high-volume periods. You will receive a confirmation email with tracking information once your order ships.
Shipping Rates & Delivery Estimates
Free standard shipping is included in product prices for deliveries to the lower 48 U.S. states and Washington, D.C., with no minimum order. Alaska, Hawaii, Puerto Rico, U.S. territories, and military addresses are excluded from this offer; available shipping rates are displayed at checkout. Express shipping, where available, costs extra. Jewelry retains its existing free standard shipping offer.
After processing, standard delivery typically takes 3–10 business days, depending on the destination, product, and shipping provider.
Delivery times are estimates and are not guaranteed. Delays may occur because of weather, carrier disruptions, high order volume, or other circumstances outside our control.
Shipment Confirmation & Order Tracking
Once your order has shipped, you will receive a shipment confirmation email with tracking information. You can track your package using the tracking number provided.
Shipping Destinations
We currently ship to addresses within the United States. At this time, we do not offer international shipping. If you have questions about shipping to a specific location, please contact us at info@rolandsways.com.
Damages
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly at info@rolandsways.com with your order number and clear photos of the product and packaging. We will review the issue and work with you to provide an appropriate resolution.
Please retain the product and all packaging materials until your claim has been resolved.
Lost or Stolen Packages
If your tracking information shows that your package was delivered but you cannot locate it, please check around the delivery area, ask household members or neighbors, and contact the shipping carrier. If the package is still missing, contact us at info@rolandsways.com, and we will help you review the available tracking and delivery information.
Roland’s Ways is not responsible for packages confirmed as delivered to the address provided at checkout, but we will make reasonable efforts to assist you.
Wrong Address
If you provide an incorrect address at checkout, we cannot be held responsible for non-delivery or lost packages. Please ensure your shipping address is correct before completing your purchase.
If you realize you've entered an incorrect address after placing your order, please contact us immediately at info@rolandsways.com. We will do our best to update the address before the order ships, but we cannot guarantee changes once the order is processed.
Returns & Exchanges
For information about returns and exchanges, please refer to our Refund Policy.
Contact Us
Roland’s Ways
Email: info@rolandsways.com