Contact & FAQ
Questions about a product or an order? Email info@rolandsways.com or use the contact form below.
For order help, include your order number and the email used at checkout. For a damaged or incorrect item, include clear photos of the item and packaging. Please do not send card numbers or passwords.
Frequently asked questions
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How much is shipping?
Standard shipping is included in product prices for the lower 48 U.S. states and Washington, D.C., with no minimum order. Alaska, Hawaii, Puerto Rico, U.S. territories, and military addresses are excluded from this offer; available rates appear at checkout. Express shipping, where available, costs extra. See our shipping policy for full details.
When will my order arrive?
Most products are made to order. Processing usually takes 2–5 business days before shipment. Standard delivery typically takes another 3–10 business days after processing. Timing varies by item and destination; estimates are not guaranteed.
How do I track my order?
Once your order ships, we send a shipment confirmation email with tracking information. If you need help finding it, check your spam folder or contact us with your order number.
Why did my items arrive separately?
Items in the same order may ship separately from different fulfillment partners. Check the tracking information for each shipment.
How do I choose the right size?
Use the size guide on the individual product page. Measurements and fit vary by garment. Compare the listed garment measurements with a similar item you own, and check the fabric and care details before ordering.
Can I change my delivery address or cancel an order?
Contact us immediately with your order number and the change you need. We will check what is still possible, but changes cannot be guaranteed once processing has begun. Before paying, check that your delivery address includes the street number, street name, apartment or unit if applicable, city, state, and ZIP code.
Can I return an item?
For eligible items, request a return within 30 days of delivery. Items must be unworn or unused, with original tags and packaging, and proof of purchase. Exclusions apply, including personalized or custom-made products, digital downloads, gift cards, and final-sale items. Contact us before sending anything back. Read the refund policy for eligibility, return shipping costs, and full instructions.
What if my item arrives damaged or incorrect?
Email us promptly with your order number and clear photos of the item and packaging so we can review the issue. Keep the item and packaging until the issue is resolved.
Do digital products need shipping?
No physical package is shipped for a digital product. Check the product description for the format and access details. If you need help accessing a purchase, email us with your order number.