Refund policy
At Roland’s Ways, we want you to feel confident about your purchase. If you are not satisfied with an eligible item, we are here to help.
30-Day Return Policy
You have 30 days from the date you receive your order to request a return.
Return Eligibility
To qualify for a return, the item must be in the same condition in which it was received: unworn or unused, with its original tags attached and in its original packaging. A receipt or proof of purchase is required.
How to Request a Return
Email info@rolandsways.com or call (561) 808-9821 with your order number and reason for the return.
Once your return is approved, we will email you a return authorization along with the return shipping address for your item. Many of our products are made to order and shipped by our fulfillment partners, so the return address can differ depending on the product. Please use the address included in your return instructions. Items sent back without a return authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly at info@rolandsways.com so we can evaluate the issue and make it right.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged, defective, or incorrect:
• Personalized, custom-made, or special-order products
• Digital downloads and downloadable products
• Gift cards
• Final-sale or clearance items
• Personal care, hazardous, or perishable goods
Please contact us before purchasing if you have questions about whether an item is eligible for return.
Exchanges
The fastest way to receive a different item is to return the eligible item you have and place a separate order after the return is accepted.
Refunds
We will notify you after receiving and inspecting your return. If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or credit card provider may require additional processing time.
If more than 15 business days have passed since your refund was approved, contact us at info@rolandsways.com.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. In those cases, Roland’s Ways will provide return instructions and, when applicable, a prepaid return label.
Restocking Fees
We do not charge a restocking fee for eligible standard returns.
Contact Us
For questions about returns or refunds, email info@rolandsways.com or call (561) 808-9821.
Roland’s Ways — Port St. Lucie, FL